Shipping Policy

We ship to addresses in the United States only. Orders are prepared within 1-3 business days and you will receive a tracking number by email as soon as your order ships.

The estimated delivery time for each item is shown on its product page and at checkout. Business days are Monday to Friday, excluding US federal holidays.

Where your order ships from. Our products are fulfilled by trusted partners from warehouses in the United States and abroad. If your order contains items from more than one location, it may arrive in separate packages at no extra cost to you.

Delays. If we cannot ship your order within the time stated, we will email you with a revised date and give you the option to cancel for a full refund.

Address accuracy. Please check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment.

Lost or stolen packages. If your tracking shows delivered but you have not received your package, please contact us within 7 days of the delivery date at support@tuckwellco.com and we will work with the carrier to resolve it.

Add-ons. Add-ons are small extras that ship together with a set or product. They cannot be ordered on their own.

PO boxes and APO/FPO addresses: We currently do not ship to PO boxes or APO/FPO/DPO addresses.