Returns & Refunds Policy

You may return most items within 30 days of delivery for a refund. Damaged, defective or incorrect items are replaced or refunded at no cost to you.

Damaged, defective or wrong item. Email support@tuckwellco.com within 7 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund, including shipping. In most cases you will not need to send the item back.

Changed your mind. Items must be unused, in their original condition and packaging. To start a return:

1. Email support@tuckwellco.com with your order number and the items you wish to return.
2. We will reply within 2 business days with the return address and instructions. Please do not send items back without contacting us first, as returns go to different locations depending on the product.
3. Ship the item with a trackable service. Return shipping costs are paid by the customer.

Refunds. Once your return is received and inspected, we will refund the item price to your original payment method within 5 business days. Your bank may take a further 5-10 business days to show the refund. Original shipping charges are refunded only for damaged, defective or incorrect items.

Non-returnable items. Items marked as final sale, gift cards, and items that have been used or damaged after delivery cannot be returned.

Cancellations. You can cancel an order free of charge before it ships. Email us as soon as possible; once an order has shipped, the return process above applies.

Return address: provided by email for each return.